This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Federal and State Australian Apprenticeships Guidelines including Disabled Apprentice Wage Support Scheme

Organisation policies and procedures relating to the establishment and monitoring of Australian Apprenticeships

Incentives and other assistance available to employer and apprentice

Federal and state legislation including Workplace Relations Act work health and safety WHS legislation Privacy Act federal legislation designed to address discrimination eg Sex Discrimination Act Race Discrimination Act Disability Discrimination Act state legislation addressing discrimination

State industrial framework and legislation

Registered Training Organisations delivering appropriate training

Roles and responsibilities of key stakeholders

National Vocational Education and Training system

Essential skills

It is critical that the candidate demonstrate the ability to

Demonstrate knowledge of federal and state guidelines relevant to Australian Apprenticeships

Demonstrate knowledge of training options available to employers and apprentices

Identify a range of training options appropriate to a variety of workplace situations

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Apply reading and writing skills required to understand organisation policies and procedures relevant to job role contractual requirements legislation to complete forms make file notes prepare reports and prepare business correspondence

Apply oral communication skills required to explain Australian Apprenticeships processes and systems promote services of the organisation provide and elicit information from apprentice and employer regarding services of organisation Australian Apprenticeship Guidelines and incentives in particular skills in

asking questions

providing clear information

listening to and understanding needs of apprentices and employers

active listening skills

Apply interpersonal skills including working with others empathy with clients and an ability to relate to persons from diverse backgrounds

Apply problem solving skills to address any problems or issues that may arise in the Australian Apprenticeships arrangements

Apply numeracy skills to provide statistical reports and undertake basic calculations

Apply technology skills to use business equipment and software with sound skills in entering data into databases

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include observation of performance in the work environment or in a simulated work setting

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment include access to

a relevant workplace or an appropriately simulated environment where assessment may take place

relevant organisation policy guidelines procedures and protocols

federal and state Australian Apprenticeships guidelines

information on incentives and assistance available to apprentices and employers through state and federal governments and industry

Method of assessment may include

Observations

Questioning

Case studies

Written assignments

Evidence gathered from the workplace environment

Case studies and scenarios as a basis for discussion of issues and strategies in addressing queries and complaints by employer and apprentice

Demonstration over a period of time to ensure consistency of performance

State and federal guidelines and legislation include, but is not limited to:

Training options may include, but are not limited to:

Key stakeholder includes, but is not limited to:

Documentation includes, but is not limited to: